SHIPPING

INFORMATION & POLICIES

Australia

  • Standard Shipping: 2-6 business days
    Express: 1-2 business days

    All shipping includes tracking.

    Delivery times are an estimate only and are calculated from when your order ships and do not include production time.

  • $6 Standard shipping Australia-wide.
    FREE on orders over $150

    You will have the option at checkout to upgrade to Express or Signature on Delivery.

International

  • New Zealand:
    A$9.50 (5-8 business days)
    FREE on orders over A$180

    United Kingdom:
    A$19.90 (6-10 business days)

    Germany:
    A$19.90 (8-12 business days)

    All shipping Includes Tracking

    Unfortunately due to restrictions, we are unable to ship to North America.

    If your country isn’t listed at checkout, please get in touch and we will let you know if we can ship to your location.

    Delivery times are an estimate only and are calculated from when your order ships and do not include production time.

  • Standard:
    Includes tracking

    Standard + Signature:
    Includes tracking and Signature on delivery (the parcel will not be left unattended, someone will need to sign for it when it is delivered)

    Express:
    The fastest shipping option, includes tracking.

    Prices are calculated at checkout based on your location.

  • Your country may charge duties or taxes on items shipped from Australia. Please contact your local Customs office or Post office to enquire about these fees before placing your order. The receiver is responsible for all duties, taxes, or other import fees to be paid.

ALL PRICES ARE IN AUSTRALIAN DOLLARS (AUD)

Shipping Policies

Production Time

Most items are made to order. The production time is listed on each item, however, we do try to keep a small amount of stock made and ready to ship.

If you’re in a rush, please get in touch and we will see what we can do.


Tracking

All orders come with tracking and you will have the option to add ‘Signature on Delivery’ at checkout. Once your order has shipped, you will receive an email with tracking information.


Contact Details & Address

Please double-check your contact details and shipping address before placing your order. We ship to the shipping address provided and do not take responsibility for lost orders due to incorrect shipping information being provided. Please also ensure your email address is correct, this is where we will send your receipt/invoice, shipping updates, and how we will contact you if we need to get in touch in regards to your order. We will never send you spam.


Missing & Later Orders

If it has been two weeks since your order was shipped and it still has not arrived, please get in touch as soon as possible so we can chase it up.

Please note that if you are not home, the parcel may be left if the deliverer has deemed it safe to do so. If there is a safe place you would like your parcel left, please leave a note at checkout when you place your order. If you will not be home when your order is delivered, we recommend purchasing the ‘Signature On Delivery’ shipping upgrade or having it delivered to a parcel locker or Po Box in case of theft. We are not responsible for missing orders that have been delivered safely according to tracking. Australia Post does not cover any loss or damage that occurs once the parcel has been safely delivered. We are only able to refund missing or damaged items if the loss or damage is covered by the shipping provider, which is usually Australia Post.

For any questions please send us an email at info@tiinyworlds.com.au